How to ask for deletion
Send a request from the phone number you use to sign in to the app, in either of these ways:
- Email info@mps.ac.ug with the subject "Delete my MPS app account".
- Call or visit the school office on +256 786 551 519 or +256 772 908 708.
Please include the phone number you sign in with, your name, and your child's name and class, so we can find your record. We may call that number to confirm the request is from you.
We complete deletion requests within 30 days and will let you know when it is done.
What gets deleted
- Your sign-in with Google Firebase for this app.
- Your notification tokens and device details.
- Your messages to the school through the app.
- Your marketplace listings and their photos.
- Your phone number's link to the app, so it can no longer be used to sign in.
What we keep
- Your child's school records (reports, marks, fees and payments, class history). These belong to the school's records and are kept as required for teaching, reporting and legal purposes. Deleting your app account does not remove them.
- Your contact details as a parent in the school's records, which the school needs to reach you about your child. You can ask the school to update or remove these separately.
Removing only some data
You do not need to delete your whole account to remove a message or a marketplace listing. Ask the school and we will remove just that item.
See our Privacy Policy for more on how we handle your information.